bdok3 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bdok3 ("bdok3", "we", "our", or "us") collects, uses, stores, and protects the personal data of users ("you" or "the User") who access the bdok3 website, mobile platform, and associated services. This Policy applies to all users located in Bangladesh and elsewhere who interact with any bdok3 product.

By registering a bdok3 account, making a deposit, placing a wager, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the bdok3 platform and contact our support team to close your account.

2. Information We Collect

bdok3 collects personal data through two primary channels: information you provide to us directly, and information collected automatically as you use the platform. We collect only the data that is necessary for the purposes set out in this Policy.

Information You Provide Directly

Information Collected Automatically

When you visit the bdok3 platform, our servers automatically log standard technical information including your IP address, the pages you visit, the links you click, the time and date of your visit, and the referring URL. We also use cookies and similar tracking technologies as described in Section 7 of this Policy. This automated data collection is standard practice for all online platforms and does not require your active input.

3. How We Use Your Information

bdok3 uses the personal data we collect for the following purposes, each of which has a lawful basis as set out in Section 4 of this Policy:

• To create and manage your bdok3 account, including verifying your identity, processing your registration, and enabling you to log in securely.
• To process financial transactions — including deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests back to your registered payment account.
• To comply with anti-money laundering (AML) obligations and KYC requirements, which include verifying the source of funds and the identity of users making significant transactions.
• To provide customer support, respond to your queries and complaints, and improve our support processes based on interaction data.
• To monitor platform activity for fraud, cheating, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions, and to take enforcement action where such conduct is detected.
• To fulfil our responsible gaming obligations, including monitoring gaming patterns for signs of problem gambling, enforcing deposit and loss limits, and processing self-exclusion requests promptly.

4. Legal Basis for Processing

bdok3 processes your personal data only where we have a lawful basis to do so. The applicable legal bases are:

• Contractual necessity: processing required to register your account, accept deposits, process withdrawals, and deliver the services you have contracted for when you agreed to our Terms & Conditions.
• Legal obligation: processing required to comply with applicable anti-money laundering, know-your-customer, and counter-terrorism financing regulations.
• Legitimate interests: processing for fraud prevention, security monitoring, platform analytics, and responsible gaming oversight — where these interests are not overridden by your privacy rights.
• Consent: processing for optional communications such as promotional offers and bonus notifications, where you have given explicit consent. You may withdraw consent at any time by contacting our support team.

5. Sharing Your Information

bdok3 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the following limited circumstances, each of which is governed by strict data-processing agreements:

• Payment service providers: we share transaction data with bKash, Nagad, Rocket, and Upay solely to execute the payment instructions you initiate. These providers process your data under their own published privacy policies.
• Game providers: we share your account identifier (not full identity data) with third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to enable seamless game session delivery and RNG fairness auditing.
• Regulatory and law enforcement authorities: we may disclose your data to competent authorities when required by applicable law, court order, or official government request. bdok3 will notify you of such disclosure where permitted by law.
• Fraud prevention and security partners: we may share technical identifiers (IP addresses, device fingerprints) with specialist fraud-prevention service providers to detect and block suspicious activity on the platform.

6. Payment Data and Bangladesh Mobile Wallets

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, the transaction is initiated through the respective provider's secure payment gateway. bdok3 receives a transaction confirmation reference and the mobile wallet number associated with the transaction. We do not receive, store, or have access to your mobile wallet PIN, one-time passwords (OTPs), or any authentication credentials belonging to your mobile financial service account.

All deposit and withdrawal transactions on bdok3 must be made using a payment account registered in your own name. This policy exists to protect you against unauthorised use of your financial accounts and to comply with AML obligations. Transactions originating from a payment account registered in a different name will be reversed and the bdok3 account will be subject to a security review.

7. Cookies and Tracking Technologies

bdok3 uses cookies and similar tracking technologies to operate the platform, remember your preferences, detect fraud, and analyse how users interact with our services. A cookie is a small text file placed on your device by our web server when you visit the bdok3 platform. Cookies do not contain your name, financial data, or password.

Types of Cookies We Use

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your visit, CSRF protection tokens, and load-balancing cookies. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how users navigate the platform, which pages receive the most visits, and where users encounter errors. This data is aggregated and anonymised before analysis. bdok3 does not use third-party advertising analytics networks.
• Preference cookies: store your language and display preferences (for example, whether you have previously selected English or Bengali) so you do not need to re-select them on each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on the bdok3 platform, including staying logged in between sessions. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

bdok3 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: active account data is retained for the duration of your account and for a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of the transaction to satisfy AML record-keeping requirements; KYC verification documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.

When your personal data is no longer required for its original purpose and no legal retention obligation applies, bdok3 will securely delete or anonymise the data so that it can no longer be associated with you as an identifiable individual. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.

9. Your Rights Over Your Personal Data

As a user of the bdok3 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a description of your request. bdok3 will respond to all valid data rights requests within 30 calendar days.

To exercise any of the rights listed above, email [email protected] with the subject line "Data Rights Request" and include your registered mobile number. We will verify your identity before processing the request to protect against unauthorised data access.

10. Security Measures

bdok3 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption on all data transmissions between your device and our servers; encrypted storage of sensitive data fields including KYC document references and financial identifiers; strict role-based access controls that limit which members of the bdok3 team can access personal data and under what conditions; regular security audits and penetration testing of the platform infrastructure; and real-time fraud detection systems that monitor for unusual account activity patterns.

While bdok3 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by choosing a strong password, never sharing your login credentials, and contacting our support team immediately if you suspect any unauthorised access to your bdok3 account.

11. Children and Minors

The bdok3 platform is strictly for adults aged 21 years and above. bdok3 does not knowingly collect, process, or store personal data belonging to any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data immediately and close the associated account. If you believe that a minor has registered a bdok3 account, please contact our support team at [email protected] so that we can investigate and take appropriate action promptly.

12. Changes to This Privacy Policy

bdok3 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered users by posting a prominent notice on the bdok3 platform and, where appropriate, by sending a notification to your registered mobile number. The updated Policy will be effective from the date it is published on the bdok3 website.

Your continued use of the bdok3 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you may request account closure by contacting our support team before the updated Policy takes effect.

13. Contact and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how bdok3 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including all Bangladesh public holidays.

Email: [email protected] — Please include your registered mobile number, the nature of your query or request, and "Privacy Policy" in the subject line of your message. We aim to respond to all data rights requests within 30 calendar days of receipt.